Consumer Commission in West Bengal is acting like a "Muhalla Legal Aid Clinic", it indicates a serious deviation from its intended role under the Consumer Protection Act, 2019

 Consumer Commission in West Bengal is acting like a "Muhalla Legal Aid Clinic", it indicates a serious deviation from its intended role under the Consumer Protection Act, 2019.

Why Is This a Problem?

1. Consumer Commissions Have a Defined Legal Role:

   • Consumer Commissions are quasi-judicial bodies meant to adjudicate consumer disputes, not function as informal legal aid clinics.

   • They must conduct hearings, examine evidence, and issue legally binding orders.

2. Lack of Proper Proceedings & Orders:

   • If the Commission is not following proper judicial procedures and instead acting like a local dispute resolution forum, it can undermine consumer rights.

   • Orders passed under such informal settings may lack legal standing and can be easily challenged in higher forums.

3. Denial of Due Process:

   • Consumers are entitled to a structured legal process with clear arguments, documentary evidence, and reasoned orders.

   • A casual, advisory approach can result in cases not being properly decided.

4. Government Negligence in Strengthening the Commission:

   • The state government is responsible for ensuring fully functional commissions with appointed Presidents and qualified members.

   • The current situation suggests that the Consumer Protection Mechanism is being diluted in West Bengal.