Wednesday, October 16, 2024

Brief Notes of Argument on behalf of the Consumer Complainant in Consumer Case

 

 

 

 

District : 24-Parganas South.

 

BEFORE THE HON”BLE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, AT ALIPORE, 18, JUDGES COURT ROAD, KOLKATA – 700 027.

 

                                                          Complaint Case no. 345 of 2013.

In the matter of :-

Shri Sanjeev Kumar Singh,                                                            ……..Applicant / Petitioner.

-          Versus –

The Chairman, Rajpur Sonarpur Municipality,   and others            ……………Respondents / Opposite Parties.

 

 

Brief Notes of Argument

On behalf of the applicant

Shri Sanjeev Kumar Singh

 

 

 

Brief Facts of the applicant :

 

That the petitioner made an application under Section 6 of the Right to Information Act’ 2005, to the Public Information Officer, Rajpur Sonarpur Municipality, having it’s Office at Village – Harinavi, P.S. Sonarpur, Kolkata – 700 148, District – South 24 Parganas, Vide application dated 7th day of March’ 2013, and whereas duly affixed the Court fees of Rs. 10/- ( Rupees Ten )only on the said application towards the fees for such application, and The said application under Section 6 of the Right to Information Act’ 2005, has been served through Speed Post with A/D, and whereas the A/D return back upon services by the Postal Department, which shows the services as to receipt with the Seal and Signature of the Respondents / Opposite Parties.

 

That the Public Information Officer of the Rajpur Sonarpur Municipality, did not reply to the application under Section 6 of the Right To Information Act 2005, and more particularly did not adhere to supply any information as seek by the petitioner under his application dated 7th day of March’ 2013.

 

That thereafter the Petitioner preferred a First Appeal under Section 19 (1) of the RTI Act 2005, before the Appellate Authority, of Rajpur Sonarpur Municipality, having it’s Office at Village – Harinavi, P.S. – Sonarpur, Kolkata – 700 148, District – South 24 Parganas, vide Memo of Appeal dated 29th day of April’ 2013, through Speed Post, which has been duly received by the Appellate authority of the Rajpur Sonarpur Municipality, though nothing has ever been acted upon by the Appellate Authority in providing information to the petitioner.

 

That therefore, the petitioner was not getting any information by the Public Authority of the Rajpur Sonarpur Municipality, and thus denied and refused due to such inaction of the Rajpur Sonarpur Municipality.

 

That thereafter your petitioner made a representation under the Consumer Protection Act’ 1986, vide his Letter dated 3rd day of June’ 2013, which has been served upon the respondent through Speed Post, by the Petitioner, and the same has been received by the respondents.

 

That thereafter the Appellate Authority of the Rajpur Sonarpur Municipality, did not answer of the query and did not provide any information of the questions as put by the petitioner under the Right to Information Act’ 2005.

 

That the petitioner received one Letter from the Chairman, Rajpur Sonarpur Municipality, on 08-06-2013, the said Letter being Ref. No. 728A / RSM / 13, dated 31-05-2013, stated therein that due to lack of infrastructure, the information cannot supplied and a list of the Councilors’ with their Mobile numbers has been enclosed therewith.

 

That the Chairman of the Rajpur Sonarpur Municipality, denied and refused to provide any information to the petitioner on his lame excuses.

 

That the Respondent did not supply any information nor replied in accordance with the proviso of section 7 (1) of the Right to Information Act’ 2005, till filing of the present application, before the Hon’ble District Consumer Disputes Redressal Forum, at Alipore, South 24 Perganas.

 

That thus there has been gross deficiency in services and or supply of incomplete information by the Respondents / Opposite Parties.

 

That the petitioner is a Consumer under Section 2 (1) (o) of the Consumer Protection Act’ 1986, Hon’ble National Consumer Disputes Redressal Commission in revision petition No. 1975 ( In appeal no. No. 244 / 04 relating to complaint of Dr. S.P. Thirumala Rao – Versus – Municipal Commissioner, Mysore ), interalia decided on 28-05-2009, that the applicant under RTI Act is a Consumer under the Consumer Protection Act’ 1986.

 

That that the petitioner is a victim of the purported acts and deficiency in services at the instances of the opposite parties and the acts of the opposite parties as well as the facts are well constitute the deficiency in services on the part of the opposite parties.

 

Prayer of the applicant :

 

That the Petitioner pray before the Hon’ble Forum, To direct the opposite parties / respondents to supply correct and complete information sought by the applicant / petitioner, vide his Letter dated 7th day of March’ 2013; and To direct the opposite parties to pay compensation, as for the harassment, troubles, loss of business, physical inconvenience and mental agony, suffered by the petitioner from the purported activities and others by the opposite party as assessed as Rs. 5,00,000/- ( Rupees Five Lakhs ) only to your petitioner; and cost of the proceedings, and grant of any other relief as may determine, in facts and in law, by the Hon’ble Forum, in the interest of Fair Administration of Justice.

 

 

Facts during proceedings before the Hon’ble Forum :

 

That the Opposite Party no. 1, herein appeared and filed their WRITTEN VERSION, and whereas the Opposite Party no.3, acknowledge the receipt of the Notices issued by the Hon’ble Forum, as “refused” as its appeared from postal remarks, though he did not appear before the Hon’ble Forum, willfully and deliberately.

 

The Petitioner filed his Evidence on Affidavit, and whereas the Opposite Party no.1, did not put forward any questions as cross examination on the Evidence on Affidavit of the petitioner, and thus did not challenge the Evidence on Affidavit submitted by the Petitioner, in the instant proceedings before the Hon’ble District Consumer Disputes Redressal Forum, at Alipore South 24 Parganas.

 

The Opposite Party no.1, failed and neglected to file their Evidence on Affidavit, if any.

 

The Opposite Party no.1, prayed before the Hon’ble Forum, for final Argument in the instant proceedings, without complying any further by them, willfully and deliberately.

 

 

 

Submission before the Hon’ble Forum :

 

That the Petitioner applied his application under Section 6 of the Right to Information Act’ 2005, to the Opposite Party, thereby seeking some information through his queries, by complying due process of law as to affixing therewith Rs. 10/- Court fees, as a charges and or payments for such specified services, though the opposite party did not reply and or provide any information within a period of 30 days as enshrined under Section 7 of the Right to Information Act’ 2005, thereafter the petitioner preferred First appeal as per provisions of Section 19(1) of the Right to Information Act’ 2005, though no reply and or information has ever been given and or supplied by the appellate authority of the Opposite party, and thereafter the petitioner served one notice stating inter alia as in the event the opposite party failed to provide any information of his such queries, in that event your petitioner will approach to the Hon’ble Consumer Forum for his such grievances, which has absolutely been made out by the opposite party, thereafter the opposite party give the name and phone numbers of the Councilors, and stated inter alia that due to lack of infrastructure, he is not able to provide information to the petitioner, and thus the petitioner came before the Hon’ble Forum.

 

That the O.P. no.1, in his written statement inter alia state as :

 

(i)            That the petitioner filed this application without complying Rule 3 and 6 of the Right to Information Rules’ 2012.

(ii)          That the petitioner has not availed the appropriate Forum for his grievances.

(iii)         That in view of Section 23 of the Right to Information Act’ 2005, the petitioner is not entitled to get any relief under the Consumer Protection Act’ 1986.

That the O.P. no.1, did not put any questions as to cross examination on the Evidence of the Petitioner and did not give any Evidence in the instant proceedings before the Hon’ble Forum.

 

That O.P. no.3, refused to take the notice served upon by the Hon’ble Forum, and deliberately and willfully choose as not to appeared in the instant proceeding before the Hon’ble Forum, and thus the O.P. no.3, did not appear in the instant proceeding before the Hon’ble Forum, and did not even submit their Written Versions in the instant proceedings before the Hon’ble Forum.

 

The O.P. no. 1, being the Chairman, of the Rajpur Sonarpur Municipality, and head of the Public Authority, as enshrined under the provisions of the Right to Information Act’ 2005, as it appeared from the Written Version submitted by him, is only the contested O.P. in the present proceeding before the Hon’ble Forum.

 

The contested O.P. no.1, did not challenge the Evidence on Affidavit of the Petitioner, and in view of such facts and circumstances, the Evidence of the Petitioner is admitted one as unchallenged. The O.P. did not place their Evidence on affidavit, as it is well presumed that the O.P. do not have any say and or more particularly any evidence to place in the instant proceedings before the Hon’ble Forum, as established their says as described in the Written Version submitted by the O.P. no. 1, herein.

 

The Written Version of the O.P. no.1, only put denial and some discussions of the provisions of the Right to Information Act’ 2005 and of the Consumer Protection Act’ 1986, and though there has no facts ever been described and or discussed in the said Written Version, of the O.P. no.1.

 

That the stage of Argument in the instant proceedings has been reached at the will and wish of the O.P. no.1, thus the O.P. no.1, is not in any position to say and or submit that he is not getting any chances to put question to the petitioner on the evidence of the petitioner and consequentially the O.P. no.1, also not stand in a position and or circumstances, to say and or submit that he is not getting any chances and or opportunity to file and or submit his evidence on affidavit, in the instant proceedings before the Hon’ble Forum.

 

The Petitioner came before the Hon’ble Forum in accordance with the Consumer Protection Act’ 1986, and praying before the Hon’ble Forum, To direct the opposite parties / respondents to supply correct and complete information sought by the applicant / petitioner, vide his Letter dated 7th day of March’ 2013; and To direct the opposite parties to pay compensation, as for the harassment, troubles, loss of business, physical inconvenience and mental agony, suffered by the petitioner from the purported activities and others by the opposite party as assessed as Rs. 5,00,000/- ( Rupees Five Lakhs ) only to your petitioner; and cost of the proceedings, and grant of any other relief as may determine, in facts and in law, by the Hon’ble Forum, in the interest of Fair Administration of Justice.

 

It is to state that the O.P. no.1, is not a public authority at the behest of the Central Govt. and or not the Central Govt. Authority, and or controlled by the Central Govt. in any manner, whatsoever.

 

As admitted by the O.P. no.1, as “ The Rajpur Sonarpur Municipality having its address at Village – Harinavi, Police Station – Sonarpur, Kolkata – 700 148, is a Municipality constituted under the Municipal Act’ 1993, and the said Municipality is governed under the West Bengal Municipal Act’ 1993, and rules made thereunder”, and thus it is very much established  facts that the O.P. is a statutory body as creature of the state laws as of the West Bengal Municipal Act’ 1993.

 

Thus the Right to Information Rules’ 2012, is not applicable and or to be considered in the present case matter.

 

The applicable rules in the state of west Bengal, for the State Public Authority, has been framed by the Govt. of West Bengal, through NOTIFICATION no. 157-PAR(AR) – 10th March, 2006, as in exercise of the power conferred by Sub – Section (1) read with Sub Section (2) of Section 27 of the Right to Information Act’ 2005, and whereas the said rule is known as “the West Bengal Right to Information Rules’2006, which says in Rule 3 as the application fee shall be accompanied with a court fee of rupees ten, and Rule 6, as to document to accompany in an appeal under Section 19(3) to the commission.

 

Thus the application under Section 6 of the RTI Act’2005, made by the Petitioner, is in accordance with the RTI Act’ 2005, and in accordance with the Rule 3 of the West Bengal Right To Information Rules 2006.

 

 

That the National Commission has held in the case of Dr.S.P.Thirumalai Rao vs. Municipal Commissioner of Mysore Corporation, Mysore reported in III (2012) CPJ Page 72 that section 22 of RTI Act does not have any overriding effect on the Consumer Protection Act 1986.  On the question of bar of jurisdiction of courts the National Commission has held that section 3 of the Consumer Protection Act provides an additional remedy that the bar of jurisdiction under this section is only against the courts as also in respect of the order made under the act but in this case the averment of the complainant is that the opposite party had not passed any order on account of which the question of bar of jurisdiction does not arise.  The National Commission has held in the above case that the complainant had availed of services under the said Act for consideration by paying fee and had sought information under the said act which was not supplied to him which amounts to deficiency of service.  The complainant is thus a consumer vis-à-vis information sought on payment under the said Act. 

 

The Hon’ble Supreme Court has held in the case of National Seeds Corporation Ltd., Vs. M.Madhusudhan Reddy and Another reported in (2012) 3 MLJ Page 166 (SC) that the remedy of arbitration is not the only remedy available to the consumer.  Rather it is an optional remedy.  He can either seek reference to an arbitrator or file a complaint under the Consumer Protection Act. If the complainant opts for the remedy of arbitration then it may not be possible to say that he cannot subsequently file complaint under the Consumer Protection Act.  However if he chooses to file a complaint in the first instance before the competent Consumer Forum, then he cannot be denied relief by invoking section 8 of the Arbitration and Conciliation Act, 1996.  Moreover the plain language of Section 3 of the Consumer Act makes it clear that the remedy available in that Act is in addition to and not in derogation of the provisions of any other law for the time being in force. 

 

On the same analogy if appeal provision is available in the Act, the Hon’ble Forum cannot compel the complainant to file a complaint before the appellate authority, since U/s.3 of the Consumer Protection Act the remedy available is in addition to and not in derogation of the provisions of any other law for the time being in force.

 

The Hon’ble Supreme Court has also held in the case of Trans Mediterranean Airways Vs. Universal Exports and another reported in 2011(8) MLJ Page 570 that the protection provided under Consumer Protection Act to consumers is in addition to the remedies available under any other statute.  It does not extinguish the remedies under another statute but provides an additional or alternative remedy. 

 

In the case of Secretary, Thirumurugan Co-operative Agricultural Credit Society Vs. M.Lalitha reported in 2004 (IV) M.L.J. Page 94 the Hon’ble Supreme Court has held that the trend of the decisions of this Court is that the jurisdiction of the Consumer Forum should not and would not be curtailed unless there is an express provision prohibiting the Consumer Forum to take up the matter which falls within the jurisdiction of civil court or any other Forum as established under some enactment.  The above observations of the Hon’ble Supreme Court makes it clear that since there is another remedy is available for the complainant to approach the appellate authority the Hon’ble Forum, cannot direct the complainant to approach the appellate authority and there is no bar in taking the case on file by the Consumer Forum. 

 

In the above circumstances the complainant is a consumer as per the provisions of the Consumer Protection Act and just because there is appeal provision in the Right to Information Act, the complainant is not barred to file a case before the Consumer Forum since U/s.3 of the Consumer Protection Act the remedy available to a consumer is an optional remedy and it is in addition to and not in derogation of the provisions of any other law for the time being in force. 

 

That in view of established principal of Law, and as precedent of the Hon’ble Apex Court and others, the petition under Section 12 of the Consumer Protection Act’ 1986, made by the petitioner may be allowed and the relief as prayed for by the petitioner may be granted in the facts and circumstances, in the interest of administration of justice.

 

 

 

 

 

 

 

 

Through_________________

 

 

 

Advocate for the Petitioner.

Dated : 20th day of December’ 2013.

Place : Alipore Judges’ Court.

No comments:

Post a Comment