What is a consumer case?

 

🏛 What is a consumer case?

A consumer case is a legal complaint filed by a consumer when they face:
✅ Defective goods
✅ Deficient services
✅ Unfair trade practices
✅ Overcharging
✅ Insurance claim denial or delay

For a Mediclaim insurance issue, the ground is usually deficiency in service under the Consumer Protection Act, 2019.

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✍ Basic structure of a consumer complaint

Here’s what’s typically included:

1️⃣ Heading & Jurisdiction

• Before which commission you’re filing (District/State/National)

2️⃣ Parties’ details

• Complainant (you)

• Opposite party (insurance company)

3️⃣ Facts of the case

• Policy number, premium paid

• Date and nature of the claim

• Rejection or delay details

• How the service was deficient

4️⃣ Cause of action

• Date on which your right was violated

5️⃣ Relief sought

• Payment of claim

• Compensation for mental agony

• Litigation expenses

6️⃣ List of documents attached

• Policy copy, claim forms, rejection letters, hospital bills, etc.

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🏷 Court fees (as per claim amount)

Depending on how much you’re claiming, you’ll need to pay a small filing fee (varies by level — District/State/National).