Standard Response Scripts for Client Queries

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1. Client: “Can you explain what this document means?”

You:
“As a notary, my job is to verify your identity and witness your signature. For detailed explanations or legal advice about this document, I recommend consulting a qualified lawyer.”

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2. Client: “I don’t speak the local language well. Can you help me understand?”

You:
“To ensure you fully understand the document, it’s best to have a qualified translator or interpreter present. If you bring one, I will note their details in my register as part of the notarization.”

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3. Client: “Can you notarize this document if I signed it earlier?”

You:
“Notarization requires that I witness your signature in person. You will need to sign or acknowledge the document here, in my presence.”

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4. Client: “Can you notarize this document if I’m not physically present?”

You:
“I’m sorry, but you must be physically present for me to notarize your signature. This helps me verify your identity and willingness.”

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5. Client: “How much will the notarization cost?”

You:
“The fees are set by the government, and I charge only the prescribed amount. I can inform you of the exact fee once I review your document.”

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6. Client: “Do you keep a copy of my documents?”

You:
“I keep a record of the notarization in my official register, but I do not keep copies of your documents unless specifically required by law.”

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7. Client: “Can you help me draft or change my document?”

You:
“My role is to notarize signatures and verify identities. For drafting or modifying documents, it’s best to consult a lawyer who specializes in legal drafting.”

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8. Client: “What happens if you suspect something is wrong with the document?”

You:
“If I have any doubts about the authenticity or validity, I am required to refuse notarization. I will explain my reasons and advise you to seek legal assistance.”

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9. Client: “Can you notarize my document after office hours?”

You:
“After-hours notarizations depend on my availability. Please contact me in advance to arrange a suitable time. All standard procedures will still apply.”

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10. Client: “Why do you need to see my ID?”

You:
“Verifying your identity helps prevent fraud and ensures the notarization is valid and legally recognized.”