The West Bengal State Consumer Disputes Redressal Commission (WBSCDRC) is a quasi-judicial body established under the Consumer Protection Act, 1986, to address consumer grievances and disputes within the state.
๐ Office Address & Contact Details
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Main Office:
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Address: Kreta Suraksha Bhawan, 3rd Floor, 11A, Mirza Ghalib Street, Kolkata – 700087
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Phone: 033-2252-2304 / 033-2209-3700
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Fax: 033-2252-0053
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Email: cad-wb@nic.in
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Alternate Office:
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Address: Bhabani Bhavan (Ground Floor), 31, Belvedere Road, Alipore, Kolkata – 700027
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Phone: 033-2479-9871 / 9874
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Fax: 033-2479-4916
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Email: scdrcwb@wb.nic.in
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⚖️ Jurisdiction & Structure
The WBSCDRC operates at three levels:
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District Commission: Handles complaints where the value of goods or services is up to ₹1 crore.
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State Commission: Handles complaints where the value exceeds ₹1 crore but is less than ₹10 crores.
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National Commission: Handles complaints where the value exceeds ₹10 crores.
Each level is designed to ensure efficient and accessible consumer grievance redressal.
๐ Filing a Complaint
Consumers can file complaints through the E-Daakhil portal, an online platform launched by the National Consumer Disputes Redressal Commission (NCDRC) in September 2020. The portal facilitates both online and offline complaint submissions and is available across all State Consumer Redressal Commissions .
๐บ️ Circuit Benches
To enhance accessibility, the WBSCDRC has established circuit benches in various districts:
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Siliguri Circuit Bench:
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Address: Shahid Bhagat Singh Commercial Complex (2nd Floor), 2nd Mile, Sevoke Road, Siliguri, P.S.-Baktinagar, Dist.-Jalpaiguri, Pin - 734001
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Email: sforumscb.sil-wb@nic.in
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Asansol Circuit Bench:
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Address: KSTP Community Hall, P.O.-Dakshin Dhadka, P.S.-Asansol North, Dist.-Paschim Bardhaman, Pin - 713302
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Email: sforumacb.asn-wb@nic.in
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These benches aim to provide regional access to consumer dispute redressal mechanisms .
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