Sunday, August 9, 2026

STRONG & PRECISE ARGUMENTS

 

BEFORE THE HON’BLE WEST BENGAL STATE CONSUMER DISPUTES REDRESSAL COMMISSION
KOLKATA

FIRST APPEAL NO. ______ OF 2023

SRI ASHOK KUMAR GUPTA
…Appellant

-versus-

SRI GOUR MITRA
…Respondent

STRONG & PRECISE ARGUMENTS

ON BEHALF OF THE APPELLANT

I. THE IMPUGNED ORDER IS UNSUSTAINABLE BECAUSE THE PRINCIPAL RELIEF GRANTED WAS NEVER PROPERLY TESTED AGAINST THE APPELLANT’S LEGAL CAPACITY TO PERFORM IT

1. My Lords, the entire case turns on one fundamental question:

Can a Consumer Commission direct a person to hand over possession of and convey an immovable property without first determining whether that person continues to own, possess or have the legal authority to convey that property?

The Appellant respectfully submits: No.

The Appellant specifically pleaded that the subject flat had already been sold and was no longer in his possession.

Yet the impugned order directs the very same Appellant to:

(i) hand over possession; and
(ii) execute and register the deed of conveyance.

That is the fundamental error.


II. THE COMMISSION COULD NOT GRANT A RELIEF WITHOUT ADJUDICATING THE PRECONDITION FOR THAT RELIEF

The impugned order assumes the Appellant's continuing ability to convey the flat.

But assumption is not adjudication.

Before directing conveyance, the Commission was required to determine:

  1. Does the Appellant still own the flat?
  2. Does he possess the flat?
  3. Has the flat been transferred to somebody else?
  4. Has any third-party right intervened?
  5. Can the Appellant legally execute a conveyance?
  6. Can the Appellant lawfully deliver possession?

Unless these questions are answered, the direction for conveyance is legally incomplete.

The relief cannot precede the finding which is its legal foundation.


III. THE RESPONDENT CANNOT OBTAIN A BETTER RELIEF THAN THE APPELLANT’S LEGAL CAPACITY PERMITS

The Respondent may have an Agreement for Sale.

But an Agreement for Sale does not automatically establish that the Appellant, at the date of adjudication, still possessed the property and had an unrestricted legal capacity to convey it.

Therefore:

Contractual entitlement ≠ automatic conveyance by a person who claims no longer to possess the property.

The Commission was required to adjudicate the intervening event—the alleged subsequent sale—before directing specific performance in substance.


IV. THE SUBSEQUENT SALE WAS NOT A COLLATERAL FACT — IT WAS THE HEART OF THE RELIEF

The Appellant's plea of subsequent sale was not a technical defence.

It directly answered the Respondent's principal prayer.

If the flat was still with the Appellant:

possession → conveyance may be considered.

If the flat was no longer with the Appellant:

the entire nature of the relief changes.

The Commission therefore could not bypass the question.

The Appellant submits:

Once subsequent sale was specifically pleaded, the burden was upon the adjudicating authority to determine its legal effect before ordering possession and conveyance.


V. THE ORDER IS THEREFORE NOT MERELY ERRONEOUS — IT IS INCAPABLE OF PROPER EXECUTION ON THE APPELLANT’S CASE

The impugned order directs:

“hand over the possession”
and
“execute and register a deed of conveyance”.

These are positive acts.

A positive direction necessarily requires an existing legal and factual ability to perform the act.

If the Appellant no longer possesses the flat, he cannot simply manufacture possession.

If he no longer possesses title or transferable interest, he cannot simply create title by an order of the Consumer Commission.

Therefore:

The executable character of the relief itself depended upon a factual determination which the Learned Commission failed to make.


VI. THE SECOND ERROR: THE COMMISSION DID NOT PROPERLY DETERMINE THE TRUE NATURE OF THE TRANSACTION

The Appellant's specific case was that the transaction was connected with investment of money, the Agreement being treated as a security document, and that the Appellant was prepared to refund the amount with prevailing banking interest.

That defence went to the root of maintainability.

The first question ought therefore to have been:

What was the real transaction between the parties?

Not merely:

“Is there an Agreement for Sale?”

The Supreme Court in Faqir Chand Gulati v. Uppal Agencies Pvt. Ltd., (2008) 10 SCC 345, emphasized examination of the real nature of the relationship and transaction in determining consumer jurisdiction.

The Appellant relies upon that principle—not to say that every agreement for sale is outside consumer jurisdiction, but to submit that the particular transaction pleaded by the Appellant required proper adjudication before granting consumer relief.


VII. THE RESPONDENT HAD TO ESTABLISH THE CONSUMER-SERVICE RELATIONSHIP

The Consumer Protection Act does not convert every contractual dispute into a consumer dispute.

The Respondent had to establish:

Consumer → Service → Consideration → Deficiency → Entitlement to relief.

The impugned order must therefore demonstrate:

What was the service?

What was the deficiency?

How was that deficiency established?

Why was conveyance of the particular flat the legally appropriate relief?

The Appellant submits that these questions were not properly answered.


VIII. THE OFFER OF REFUND WAS MATERIAL AND COULD NOT BE IGNORED

The Appellant's case was not one of simply retaining the Respondent's money.

The Appellant specifically pleaded willingness to refund the money with prevailing banking interest.

Therefore, if the Commission concluded that money was due to the Respondent, it was required to consider whether refund with appropriate interest and compensation was the legally appropriate remedy in view of the alleged subsequent sale.

In Fortune Infrastructure (Now Known as Hicon Infrastructure) v. Trevor D’Lima, (2018) 5 SCC 442, the Supreme Court dealt with a situation where delivery of the particular property could not effectively be achieved and considered monetary relief including refund and compensation.

Thus:

Where the property cannot legally and effectively be delivered, the remedy must be moulded; the Commission cannot insist upon an impossible act.


IX. DO NOT ARGUE THAT CONSUMER COMMISSION HAS NO POWER TO ORDER CONVEYANCE

This is important.

The Appellant should not make the absolute submission:

“Consumer Commission has no jurisdiction to order execution of a sale deed.”

That proposition is vulnerable.

The better submission is:

“Even assuming that the Consumer Commission possesses jurisdiction to direct conveyance in an appropriate case, such jurisdiction must be exercised upon proof of the consumer relationship, deficiency in service and the legal and factual ability of the opposite party to perform the direction.”

That proposition directly addresses this case and avoids unnecessary confrontation with contrary authorities.


X. THE CASE OF RITA DAS DOES NOT SAVE THE IMPUGNED ORDER

If the Respondent relies upon Smt. Rita Das v. Mrs. Jayashri Ghosh & Ors., Calcutta High Court, the answer should be:

“We are not disputing the general jurisdiction of the Consumer Commission to grant conveyance-related relief in an appropriate case. We are disputing the grant of that relief in this case without deciding whether this Appellant still had the property, possession and legal capacity to convey it.”

Therefore Rita Das does not answer the present factual defect.


XI. THE MOST IMPORTANT DISTINCTION

The Respondent may say:

“There is an Agreement for Sale; therefore, the Respondent is entitled to the flat.”

The answer is:

“The existence of an agreement is the beginning of the enquiry, not the end of it.”

The Commission had to determine:

Agreement → enforceability → continuing title/possession → capacity to convey → appropriate relief.

The impugned order effectively jumped from:

Agreement → conveyance.

That is precisely where the error lies.


XII. THE RELIEF GRANTED IS DISPROPORTIONATE TO THE FINDINGS RECORDED

The District Commission granted:

  • possession of the flat;
  • execution and registration of conveyance;
  • Rs.30,000/- compensation; and
  • Rs.8,000/- litigation cost.

The principal relief is therefore not merely compensation for deficiency.

It is effectively a direction compelling transfer of an immovable property.

Such an extraordinary consequential direction required clear findings supporting the legal entitlement and feasibility of the transfer.


XIII. THE APPELLANT'S CASE IS SUPPORTED BY THE RECORD, NOT AN AFTERTHOUGHT

The Appellant participated in the original proceeding and filed his pleadings and evidence. The appeal specifically records the Written Version, evidence on affidavit, questionnaires and replies.

Therefore, the Appellant is not introducing a new factual defence at the appellate stage.

The issue is whether the Learned District Commission properly appreciated the defence already before it.


XIV. THE SINGLE STRONGEST QUESTION FOR THE BENCH

The Appellant respectfully submits that the entire Appeal can be tested by one question:

“If the Appellant had already sold the flat before the impugned order, how could the Learned District Commission direct that very Appellant to hand over possession and execute a conveyance of that flat without first adjudicating the effect of that sale?”

If that question cannot be satisfactorily answered, the impugned order cannot stand in its present form.


XV. CONCLUSION

The Appellant respectfully submits that the impugned order suffers from three fundamental defects:

FIRST:

The true nature of the transaction and the consumer-service relationship were not properly determined.

SECOND:

The specific defence of subsequent sale/non-possession of the flat was not adequately adjudicated.

THIRD:

Despite that unresolved issue, the Commission granted the most consequential relief—possession and conveyance of the flat.

Therefore:

The foundation was not determined, but the consequence was imposed.

That is the fundamental error requiring appellate interference.


XVI. FINAL PRAYER

The Appellant therefore respectfully prays that this Hon’ble Commission may be pleased to:

A. allow the Appeal;

B. set aside the Order dated 01.12.2023 passed in CC/361/2021;

C. dismiss the Consumer Complaint;

OR, IN THE ALTERNATIVE,

D. mould the relief appropriately by directing refund of the amount legally found due, together with reasonable interest and such compensation as may be considered appropriate;

E. set aside the direction for delivery of possession and execution/registration of conveyance, particularly in the absence of a finding that the Appellant continues to possess and have legal capacity to convey the subject property; and

F. pass such further order as this Hon’ble Commission may deem fit and proper.

Advocate for the Appellant

 

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