Sunday, August 9, 2026

SYNOPSIS OF ORAL SUBMISSIONS

 

BEFORE THE HON’BLE WEST BENGAL STATE CONSUMER DISPUTES REDRESSAL COMMISSION
KOLKATA

FIRST APPEAL NO. ______ OF 2023

SRI ASHOK KUMAR GUPTA
…Appellant

-Versus-

SRI GOUR MITRA
…Respondent

SYNOPSIS OF ORAL SUBMISSIONS / WRITTEN SUBMISSIONS

ON BEHALF OF THE APPELLANT

1. The Appeal challenges the legality and sustainability of the impugned order

The present Appeal under Section 41 of the Consumer Protection Act, 2019 challenges the Order dated 01.12.2023 passed in CC/361/2021, whereby the Learned District Consumer Commission allowed the complaint and directed the Appellant to hand over possession of the “B” Schedule flat and execute and register a deed of conveyance in favour of the Respondent upon receipt of the balance consideration, besides awarding compensation of Rs.30,000/- and litigation cost of Rs.8,000/-.

The impugned order is liable to be interfered with because the foundational issues raised by the Appellant have not been properly adjudicated.


2. The central question is: what was the true nature of the transaction?

The Appellant's specific defence before the Learned District Commission was that the transaction was connected with investment of money and that the Agreement for Sale operated as a security document. The Appellant further pleaded that he was prepared to refund the money received from the Respondent together with prevailing banking interest.

Therefore, the first issue ought to have been whether the Respondent had established the necessary relationship of consumer and service provider under the Consumer Protection Act, 2019.

Authority:

Faqir Chand Gulati v. Uppal Agencies (P) Ltd. & Anr., (2008) 10 SCC 345

The Supreme Court emphasized examination of the real nature and substance of the transaction and the relationship between the parties.

Submission: The nomenclature of the Agreement cannot substitute a proper determination of the actual nature of the transaction.


3. Consumer jurisdiction cannot be assumed merely because an Agreement for Sale exists

The Appellant does not contend that a Consumer Commission can never entertain a dispute arising out of an Agreement for Sale.

The narrower and stronger submission is that the Respondent was required to establish:

  1. that he was a consumer;
  2. that the Appellant was rendering/had rendered a service;
  3. that consideration was paid for such service;
  4. that there was deficiency in that service; and
  5. that the relief claimed arose out of such deficiency.

The impugned order does not adequately address the Appellant's specific case concerning the true character of the transaction.


4. The Appellant's plea that the flat had already been sold goes to the root of the relief

The Appellant specifically pleaded that the subject flat had already been sold and was no longer in his occupation or possession. This ground was expressly incorporated in the Appeal.

This raises fundamental questions:

  • Whether the Appellant still owned the flat;
  • Whether the Appellant had possession;
  • Whether any third-party rights had arisen;
  • Whether the Appellant could legally execute a conveyance;
  • Whether a subsequent purchaser was a necessary party; and
  • Whether the direction could legally be executed against the Appellant.

These questions were required to be determined before granting the principal relief.


5. A direction to convey property presupposes legal capacity to convey

The impugned order directs the Appellant to hand over possession and execute and register a deed of conveyance.

However, if the Appellant had already transferred the property to a third party, the Commission was required to first determine the legal effect of that transfer.

A person cannot ordinarily be directed to convey an interest which he no longer possesses without adjudicating the rights of the person who presently holds such interest.

Authority:

M/s Fortune Infrastructure (Now Known as Hicon Infrastructure) & Anr. v. Trevor D’Lima & Ors., (2018) 5 SCC 442

The Supreme Court recognized that where delivery/transfer of the property cannot effectively be achieved, the relief may have to be moulded into appropriate monetary relief, including refund and compensation.

Submission: The Consumer Commission must grant a relief which is both legally permissible and practically executable.


6. Refund with interest was a material defence and alternative course

The Appellant had specifically stated that he was willing to refund the money received from the Respondent together with prevailing banking interest.

That offer could not be treated as irrelevant.

If the subject flat was no longer available with the Appellant, the Commission was required to consider whether the appropriate remedy was:

refund + reasonable interest + appropriate compensation,

rather than directing conveyance of the property.


7. The Appellant's case is not defeated by Rita Das

The Respondent may rely upon:

Smt. Rita Das v. Mrs. Jayashri Ghosh & Ors., C.O. No.3111 of 2008, decided on 14.12.2011, Calcutta High Court.

The Appellant does not dispute that in an appropriate case the Consumer Commission may grant relief relating to execution/registration of conveyance.

The present case is distinguishable because the Appellant's challenge is based upon the failure to determine the factual and legal foundation for granting that relief, particularly:

(i) the nature of the transaction;

(ii) consumer/service relationship;

(iii) alleged deficiency;

(iv) subsequent sale of the property; and

(v) the Appellant's inability to deliver/convey the property.

Thus, Rita Das does not automatically validate the impugned order.


8. Sunil Kohli does not conclude the present appeal

The Respondent may also rely upon:

Sunil Kohli & Anr. v. Purearth Infrastructure Ltd., Civil Appeal Nos.9004-9005 of 2018, decided on 01.10.2019.

The said case primarily concerned the statutory test of “consumer” in the context of commercial use and self-employment.

The present case raises a materially different question concerning the actual nature of the transaction and the continuing availability/title of the property.

Therefore, the said authority has to be distinguished on facts.


9. The impugned order does not adequately deal with the cumulative effect of the Appellant's defence

The following four facts have to be read together:

A.

The transaction was pleaded to be an investment/security arrangement.

B.

The Appellant offered refund with prevailing banking interest.

C.

The flat was pleaded to have already been sold.

D.

The Appellant therefore claimed that the flat was no longer in his possession.

The effect of these four circumstances was required to be determined before directing compulsory conveyance.


10. Material pleadings and evidence require appellate consideration

The Appellant participated in the original proceeding and filed his Written Version, evidence on affidavit, questionnaire and replies. The Appeal record itself identifies these documents.

The Appellant's defence was therefore not a new case introduced for the first time in appeal.

The appellate jurisdiction of this Hon'ble Commission is therefore properly invoked for examination of whether the findings of the Learned District Commission are supported by the pleadings and evidence on record.


11. The correct appellate approach

The Appellant respectfully submits that the question before this Hon'ble Commission is not simply:

“Can a Consumer Commission direct execution of a deed?”

The correct question is:

“On the particular facts of this case, after considering the pleadings and evidence, was the Respondent entitled to an order directing this particular Appellant to deliver possession and execute a conveyance of this particular flat?”

The Appellant submits that the answer is No, unless the Respondent first establishes the necessary consumer relationship, enforceable contractual right, deficiency in service and the Appellant's continuing legal capacity to convey the property.


12. AUTHORITIES — LIST FOR HANDING UP

Sl. No.

Authority

Proposition

1.

Faqir Chand Gulati v. Uppal Agencies (P) Ltd., (2008) 10 SCC 345

True nature/substance of transaction and relationship between parties

2.

Fortune Infrastructure v. Trevor D'Lima, (2018) 5 SCC 442

Appropriate/moulded relief where property cannot effectively be transferred

3.

Smt. Rita Das v. Mrs. Jayashri Ghosh, C.O. No.3111 of 2008, Calcutta HC, 14.12.2011

Consumer jurisdiction concerning conveyance; distinguishable on facts

4.

Sunil Kohli v. Purearth Infrastructure Ltd., Civil Appeal Nos.9004-9005/2018, 01.10.2019

Test of “consumer”; distinguishable on factual matrix

5.

Imperia Structures Ltd. v. Anil Patni, (2020) 10 SCC 783

Consumer remedy in real-estate matters; demonstrates why jurisdiction objection should not be put too broadly


13. FINAL SUBMISSION

In view of the aforesaid facts and authorities, the Appellant respectfully submits that the impugned Order dated 01.12.2023 is liable to be set aside.

The Learned District Commission failed to adequately adjudicate the Appellant's material defence concerning the true nature of the transaction and the subsequent sale/non-availability of the subject flat, and consequently granted a relief of possession and conveyance without adequately establishing that such relief could legally and effectively be enforced against the Appellant.

The Appeal therefore deserves to be allowed and the Consumer Complaint dismissed.

In the alternative, if this Hon'ble Commission comes to the conclusion that any monetary liability survives against the Appellant, the relief may appropriately be moulded by directing refund of the amount actually received together with reasonable interest and such compensation as may be considered just and proper, rather than directing conveyance of a property which, according to the Appellant's specific case, is no longer in his possession.

AND FOR THIS ACT OF KINDNESS, THE APPELLANT AS IN DUTY BOUND SHALL EVER PRAY.

Advocate for the Appellant

Place: Kolkata
Date: ____________

 

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